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The MDConnection product suite offers ease-of-use, flexibility and 24/7 access to providers, medical billers and patients.
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Investing time and money into a practice management application is a tough decision, and we're sure you have questions about MDConnection. That's why we've compiled a
list of the most commonly asked questions by customers. We're confident MDConnection will be considered in your decision to choose a practice management system.
› Is MDConnection HIPAA compliant?
- A: Yes. In fact, we've gone above and beyond the typical HIPAA standards by hosting your data in a secure facility with a minimum of
three barriers to entry.
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› I have more than one medical office with multiple providers. Does your software handle my unique situation?
- A: Yes. MDConnection allows you to configure multiple offices and providers. Each office and provider can also have their own hours and schedules in addition
to unique fee schedules, reports, logins, etc. Users for each office can be granted access to MDConnection either for all offices, or just the office they work for.
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› Do I have to pay for software updates after my initial purchase of MDConnection?
- A: No. All of the software updates we perform, whether it be ICD and CPT code updates, or improvements to the MDConnection software is completely FREE for the
life of the software.
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› What kind of computer or server will I need to purchase to effectively run MDConnection?
- A: MDConnection will run on almost any computer with internet connectivity and a modern web browser. And there is no need to purchase expensive servers or
other high-end systems to run MDConnection. We host your software at secured locations, and provide routine, off-site backups of your data.
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› What types of specialties does your software support?
- A: MDConnection supports a multitude of different specialties. Periodic updates to all ICD, HCPCS and CPT codes are also provided at no cost, so you can
be confident that codes specific to your medical specialty will be available.
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› What claims clearinghouse do you partner with?
- A: MDConnection's clearinghouse partner is Emdeon, formerly known as WebMD. Emdeon is a leading provider of business, technology and information solutions
that transform both the financial and clinical aspects of healthcare delivery.
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› How long do I have to wait to start using MDConnection?
- A: Your login information will be sent you within 24-48 hours after you've completed our intuitive software wizard. Enrollment with our clearinghouse will
be necessary to send electronic claims, and typically takes 3-5 business days to complete for commercial payers. Some government-level payers, such as Medicare and Medicaid, may
require a longer setup time.
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› Can I verify my patient's insurance eligibility with MDConnection?
- A: Yes. MDConnection allows you to verify patient insurance for eligible insurance payers.
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› Does MDConnection support Electronic Remittance (ERA)?
- A: Yes. Getting your bills paid quickly is one of our highest priorities, which is especially important for start-up or smaller practices. Our knowledgeable
staff will assist you with any questions and explain the benefits of using ERA.
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› Is there a claim or transaction fee associated with sending claims in MDConnection?
- A: Some electronic payers do not participate in Emdeon's transaction fee reimbursement program, which may incur a nominal fee for transmitting electronic claims.
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