Frequently Asked Questions

Investing time and money into a practice management application is a tough decision, and we're sure you have questions about mdconnection. That's why we've compiled a list of the most commonly asked questions by customers. We're confident mdconnection will be considered in your decision to choose a practice management system.

No. We do have an initial contract for using the software, however there is no time commitment, and you may cancel your services at any time.

We already exceed the minimum HIPAA security requirements for protecting personal healthcare information. Your data is securely hosted, and backed up daily.

Yes. mdconnection allows you to configure multiple offices and providers. Each office and provider can also have their own hours and schedules in addition to unique fee schedules, reports, logins, etc. Users for each office can be granted access to mdconnection either for all offices, or just the office they work for.

No. All of the software updates we perform, whether it be ICD and CPT code updates, or improvements to the mdconnection software is completely FREE for the life of your subscription.

mdconnection will run on almost any computer with internet connectivity and a modern web browser (we recommend Chrome). And there is no need to purchase expensive servers or other high-end systems to run mdconnection. We host your software at secured locations, and provide routine, off-site backups of your data.

mdconnection supports a multitude of different specialties. Periodic updates to all ICD, HCPCS and CPT codes are also provided at no cost, so you can be confident that codes specific to your medical specialty will be available.

mdconnection's clearinghouse partners are: AdminisTEP, Practice Insight, Change Healthcare (formerly Emdeon), and Waystar/Zirmed.

Your login information will be sent you within 24-48 hours after you've completed our intuitive software wizard. Enrollment with our clearinghouse will be necessary to send electronic claims, and typically takes only 1 business day for commercial payers. Some government-level payers, such as Medicare and Medicaid, may require a longer setup time.

Yes. mdconnection allows you to verify patient insurance for eligible insurance payers.

Yes. Getting your bills paid quickly is one of our highest priorities, which is especially important for start-up or smaller practices. Our knowledgeable staff will assist you with any questions and explain the benefits of using ERA.

Still can't find the answer?

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Did you know mdconnection offers free training videos?